Refund and Returns Policy of WearUp Citeino

Effective Date: March 6, 2025

At WearUp Citeino, located at 15250 Owen Ln, Leopold, Indiana, we strive to provide the highest quality musical instruments and excellent customer service. If you are not satisfied with your purchase, we are here to help with our refund and return policy.

Return Eligibility

You may return most items within 30 days of the purchase date for a full refund or exchange, provided the item is unused, in its original packaging, and in resalable condition. Some items, such as personalized or custom instruments, may not be eligible for return.

Refund Process

To initiate a return, please contact our customer service at info@wearupciteino.com or call (812) 843-3156 with your order details. Once your return is approved, we will provide you with instructions on how to return the item. Refunds will be processed to the original payment method once the item is returned and inspected.

Return Shipping

Customers are responsible for return shipping costs, unless the product was defective or the wrong item was shipped. We recommend using a trackable shipping service to ensure your return is received.

Exchanges

If you wish to exchange an item for a different model or size, please contact us, and we will assist you in finding the best solution. Exchanges are subject to availability and approval.

If you have any questions regarding our refund and return policy, or if you need assistance with a return or refund request, please reach out to our customer support team:

WearUp Citeino
Street: 15250 Owen Ln, Leopold, Indiana (IN)
Phone: (812) 843-3156
Email: info@wearupciteino.com
Website: www.wearupciteino.com