Shipping Policy
Effective Date: January 7, 2025

At WearUp Citeino, we strive to provide our customers with timely and reliable shipping services for all orders placed on our website. This Shipping Policy outlines the shipping methods, delivery times, and costs associated with your purchase.

1. Order Processing Time

      • Processing Time: Orders are typically processed within 1-3 business days after payment confirmation. This includes preparing your order, packaging, and addressing shipping details. Orders placed on weekends or holidays may take slightly longer to process.

      • Business Days: Our business days are Monday through Friday, excluding public holidays.

      • Order Status: Once your order has been processed, you will receive an email notification containing tracking information for your shipment (if applicable). You can also check the status of your order in your account or through our customer support team.

2. Shipping Methods and Costs

We offer several shipping options to suit your needs:

      • Standard Shipping:

        • Delivery Time: 5-7 business days
        • Cost: Calculated based on your location and order size.
        • Available for most locations in the U.S.

      • Expedited Shipping:

        • Delivery Time: 2-3 business days
        • Cost: Varies based on your location and the weight of the package.
        • Available for most locations in the U.S.

      • Overnight Shipping:

        • Delivery Time: 1 business day
        • Cost: Varies based on your location and order size.
        • Available in select locations only.

      • International Shipping:

        • Delivery Time: 7-21 business days depending on the destination country.
        • Cost: Calculated at checkout based on the destination and package weight.
        • We offer international shipping to a wide range of countries. Please note that customers are responsible for any customs duties, taxes, or fees that may be charged upon entry into the destination country.

3. Shipping Restrictions

      • Shipping Addresses: We currently ship to U.S. domestic and international addresses. However, we may not be able to ship to P.O. boxes or military addresses (APO/FPO/DPO). If you are unsure whether we can ship to your address, please contact our customer support team for clarification.

      • Ineligibility for Shipping: Certain products may be ineligible for international shipping due to local laws and regulations. These items will be excluded from your order at checkout if necessary.

4. Shipping Costs

Shipping costs are calculated based on your order total, shipping method, and delivery location. The total shipping cost will be displayed at checkout before you confirm your order.

      • Free Shipping: We offer free standard shipping on orders over $50 within the United States. This applies to eligible products and locations only.

      • Shipping Cost Breakdown: If you are not eligible for free shipping, shipping costs will be calculated based on the shipping method you select during checkout.

5. Delivery Times

While we strive to meet the estimated delivery times, they are not guaranteed, especially during busy periods (e.g., holidays). WearUp Citeino is not responsible for delays caused by the courier service or any events beyond our control, including but not limited to extreme weather, natural disasters, or customs processing.

      • Estimated Delivery Time:
        • Standard Shipping: 5-7 business days
        • Expedited Shipping: 2-3 business days
        • Overnight Shipping: 1 business day

Please note that delivery times may vary based on the shipping destination, product availability, and order volume.

6. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. You can track the progress of your order through the carrier’s website (e.g., UPS, FedEx, or USPS) using the tracking number provided. If you have any issues with tracking your order, please contact our customer support team for assistance.

7. Lost or Damaged Items

      • Lost or Stolen Packages: If your package is lost or stolen during shipping, please contact the carrier directly. If the issue is not resolved, please reach out to our customer service team, and we will assist you in filing a claim with the carrier.

      • Damaged Items: If your order arrives damaged, please contact us immediately at info@wearupciteino.com with photos of the damage. We will work with you to either replace the item or issue a refund, depending on the circumstances.

8. International Customers – Customs, Duties, and Taxes

For international orders, you may be subject to customs duties, import taxes, and fees levied by the destination country. These charges are not included in the total order cost and are the responsibility of the customer. Please check with your local customs office for more information on the applicable duties and taxes before making a purchase.

9. Address Errors and Corrections

Please ensure that your shipping address is correct before finalizing your order. We are not responsible for shipping errors caused by incorrect addresses. If you notice any mistakes in your shipping address, contact us as soon as possible so that we can correct the issue before the order is shipped.

10. Contact Us

If you have any questions regarding your shipping or delivery, feel free to reach out to our customer support team:

We are here to assist you and ensure that your shopping experience is smooth and enjoyable!

By placing an order on WearUp Citeino, you agree to the terms outlined in this Shipping Policy. If you have any questions or concerns, please don’t hesitate to contact us for assistance. Thank you for choosing WearUp Citeino!