Payment Policy
Effective Date: January 7, 2025

At WearUp Citeino, we are committed to providing a seamless and secure payment experience for our customers. This Payment Policy explains the payment methods we accept, payment security measures, and other important details related to your purchase.

1. Accepted Payment Methods

We accept the following payment methods for all online orders:

      • Credit and Debit Cards
        We accept major credit and debit cards, including Visa, MasterCard, American Express, Discover, and JCB.
        Simply enter your card details during checkout to complete your purchase.

      • PayPal
        You can also choose to pay using PayPal, which allows you to complete the payment securely without entering your card details on our site. Simply log into your PayPal account during checkout.

      • Gift Cards
        We accept WearUp Citeino Gift Cards for all purchases on the website. To use a gift card, simply enter the gift card code during checkout.

      • Other Payment Methods
        Depending on your location, we may also accept additional payment methods, such as Apple Pay, Google Pay, or bank transfers. These options will be available at checkout if applicable.

2. Payment Security

Your security is our priority. We use SSL (Secure Socket Layer) encryption technology to ensure that all transactions on our website are secure. This means that all personal and payment information transmitted during the checkout process is protected and encrypted. We partner with trusted and reputable payment processors to safeguard your financial information.

We do not store your credit card or payment details. Once the transaction is complete, your card information is discarded.

3. Billing Address and Payment Verification

To help prevent fraud and protect both you and WearUp Citeino, we may ask you to provide additional information or documentation during the payment process. This could include:

      • Billing Address Verification
        Your billing address should match the one on file with your credit card issuer. If the information doesn’t match, your payment may be declined.

      • Payment Verification
        In some cases, we may request further verification to ensure that the payment is authorized. We reserve the right to delay processing or shipping until all payment verification steps are completed.

4. Currency and Taxes

      • Currency
        All prices on the website are displayed in US Dollars (USD).

      • Sales Tax
        Applicable sales tax will be added to your order at checkout based on your shipping address. Sales tax rates are determined by local regulations and tax laws.

5. Order Confirmation and Payment Authorization

Once your payment is successfully processed, you will receive an order confirmation email. This email confirms that we have received your order, but it does not indicate that payment has been fully authorized. Your payment will only be fully authorized after it is processed by our payment processor.

If there are any issues with your payment, we will contact you directly to resolve the matter.

6. Refunds and Cancellations

Please refer to our Refund and Returns Policy for information on refunds and order cancellations. If you wish to cancel an order, it must be done before the order is shipped.

7. Payment Fraud and Unauthorized Transactions

We take payment fraud seriously and work with our payment providers to ensure that every transaction is monitored for suspicious activity. If we detect any fraudulent or unauthorized transactions, we reserve the right to cancel the order and report it to the relevant authorities.

8. Troubleshooting and Support

If you encounter any issues during the payment process, please feel free to reach out to our customer support team at info@wearupciteino.com or call us at (812) 843-3156. We are here to help and resolve any payment-related concerns promptly.

By placing an order with WearUp Citeino, you agree to the terms outlined in this Payment Policy. If you have any questions or concerns, please contact us for assistance. Thank you for shopping with us!