Sales Policy
Effective Date: January 7, 2025

At WearUp Citeino, we aim to provide our customers with high-quality music instruments and accessories at competitive prices. Our sales policy outlines the process of ordering, pricing, payment, shipping, and other important aspects of your purchase. Please read the following information carefully.

1. Ordering Process

  • Placing an Order: To place an order, simply browse through our product catalog and add the desired items to your shopping cart. Once you are ready, proceed to checkout, where you can enter your payment and shipping details.
  • Order Confirmation: After you place an order, you will receive an order confirmation email that contains the details of your purchase. This confirmation indicates that we have received your order.
  • Order Processing: Your order will be processed once payment is successfully confirmed. Please note that we strive to process and ship orders as quickly as possible, but some orders may take up to 1-2 business days for processing, depending on product availability.

2. Pricing

  • Product Prices: The prices displayed on our website are the final prices for the products, excluding applicable taxes and shipping fees. Prices are subject to change without notice.
  • Promotions and Discounts: From time to time, we may offer promotions or discounts. These offers will be clearly communicated on the website, and the terms and conditions will be outlined for each specific promotion.
  • Taxes: Sales tax is calculated based on your shipping address and applicable local tax laws. The total amount of tax will be added during the checkout process.

3. Payment Methods

We accept a variety of payment methods for your convenience, including:

  • Credit/Debit Cards: We accept major credit cards, including Visa, Mastercard, American Express, and Discover.
  • PayPal: You may choose to pay via PayPal for a fast and secure checkout process.
  • Gift Cards: We also accept WearUp Citeino gift cards for online purchases.
  • Secure Payments: All transactions are processed securely through SSL encryption to ensure the safety of your payment information.

4. Shipping and Delivery

  • Shipping Rates: Shipping costs are calculated at checkout based on your location and the size of your order. We offer standard shipping, express shipping, and international shipping options.
  • Processing Time: Orders are processed and shipped within 1-2 business days of receiving payment, excluding weekends and holidays. Delivery times vary depending on your location and shipping method selected.
  • Order Tracking: Once your order has shipped, you will receive a tracking number by email so you can track the status of your delivery.
  • Shipping Restrictions: We currently offer shipping to the United States and select international locations. If we are unable to deliver to your location, we will notify you before processing the order.

5. Order Cancellations

  • Cancellation Requests: If you wish to cancel your order, please contact us as soon as possible by email at info@wearupciteino.com. Once an order has been processed and shipped, it cannot be canceled.
  • Refunds for Canceled Orders: If your cancellation request is approved before the order is shipped, we will issue a full refund to the original payment method.

6. Returns and Refunds

  • Return Policy: Please refer to our Refund and Returns Policy for information on how to return items and request refunds. We offer a 30-day return window for most products.
  • Defective or Damaged Items: If you receive an item that is defective or damaged, please contact us immediately at info@wearupciteino.com. We will arrange a return or exchange and cover any additional shipping costs for damaged or defective items.

7. Customer Support

If you have any questions or concerns about your order, our products, or need assistance with returns or refunds, please contact our customer service team:

8. Privacy and Security

We value your privacy and security. For more information on how we collect and use your personal information, please read our Privacy Policy.